Melissa

Front Office Manager

Melissa was born in Salisbury, MD, was raised all over the United States and now resides in Hagerstown, MD. She has over 13 years of customer service experience and always had a keen interest in dentistry. She plans to bring her skills from past years to the position and aims to learn something new every day. In her spare time, she likes to read, bake and most of all, spend time with family. In particular, her niece, who is her pride and joy. She also hopes to travel more in the near future.

Melissa is excited to greet all patients with a friendly smile and assist with any questions. She understands that some patients can be nervous or fearful of dental appointments, so she strives to make them feel welcomed and comfortable as soon as they walk through the door.

Melissa

Front Office Manager

★★★★★ 5/5

Our Patients Love Us!

When you find out that you need unexpected periodontal surgery at 26 weeks pregnant during a pandemic, you tend to panic. Dr. Shoff and the staff at Advanced Implants treated me like family from the moment that I walked in the door. They patiently explained all aspects of my procedure and care in detail, answered all questions that I had, and were extremely considerate of how I was feeling and my needs. Their office was clean, bright, and welcoming. They were flexible in scheduling me early in the morning or late in the afternoon. The entire process, from start to finish, was pain free. I would highly recommend this staff and practice!

A surgical procedure was proposed by another physician and I approached Dr. Towe to see if the surgery was necessary. (second opinion). She concluded that other treatments might be considered prior to the proposed surgery. After a comprehensive evaluation, Dr. Towe implemented less invasive treatments which were sufficient to avoid the proposed treatment. She communicated effectively with my primary dental group so that the needed information was there when I visited them. I recommend this group highly.

The office staff is welcoming and friendly. They always keep me apprised of appointments and other announcements. The dental hygienist is a sweetheart, very informed and concerned for my oral health. So comforting discussing things with her! Dr. Towe is very professional and I am quite pleased with the surgical intervention she did on me. This is a welcoming dental center and the whole operation is well run and not off putting. Highly recommend.

I've had anxiety about having dental work due to previous bad experiences and was very nervous about having this procedure done. However, Dr. Towe and her staff were AMAZING! They explained everything in great detail and made sure that I was comfortable every step of the way! They made this the least painful dental experience I've ever had! If you're in need of periodontal work, I highly recommend Advanced Implants and Periodontics! :)

Dr. Towe was recommended by my general dentist, who advised that I needed extensive gum grafting. Dr Towe performed the surgery over a period of 1.5 hours; I found her to be very informative, but especially very kind and gentle. The surgery was highly successful; I healed much faster than I ever could have imagined! I had an absolutely wonderful experience with Dr. Towe and her entire staff, and highly recommend her practice for periodontal and implant work.

Melissa

Melissa

Front Office Manager

Melissa

Our Patients Love Us!

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Call Today! (240) 651-5478

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